Remote support sessions and service requests are handled during working days, Mon - Fri, 09:00-16:00.

Remote support
TTower.grCloud and registrar services

Managed IT

Support that covers the real day-to-day technical workload.

Tower.gr is built for small businesses that need responsive help across infrastructure, websites, domains, business email and recurring operational tasks. The focus is practical stability, not selling unnecessary layers.

Managed IT and technical support

Hands-on support for recurring business IT needs, from troubleshooting user issues to coordinating the technical pieces behind websites and email.

  • Remote support and issue handling
  • Advice on service changes and migrations
  • Coordination across domains, hosting and business apps

WordPress and website operations

Operational support for WordPress sites and business web properties that need maintenance, updates, performance checks and troubleshooting.

  • Core and plugin update planning
  • Basic hardening and uptime checks
  • Incident response and rollback support

DNS and email administration

Configuration and support for DNS zones, mail routing, deliverability records and provider changes.

  • DNS edits and propagation checks
  • MX, SPF, DKIM and DMARC alignment
  • Mailbox setup and migration assistance

Monitoring and backups

Routine operational safeguards for websites and servers, with alerting, backup verification and maintenance planning.

  • Backup review and restore readiness
  • Monitoring for key business services
  • Operational checklists for recurring tasks

Workflow

How the service model works

01

Start with the existing setup: domains, hosting, mail and business dependencies.

02

Stabilize the weak points first, especially DNS, backups, updates and access.

03

Keep a consistent support path for daily requests and planned changes.

Notes

Small business fit

Designed for teams that want one reliable technical contact instead of managing multiple hosting-style vendors.

Notes

Clear support window

Support is available Monday through Friday from 09:00 to 16:00, with direct email channels for general support and domain actions.

Notes

No unnecessary platform bloat

The service approach is operational and human, with a focus on solving the issue rather than pushing a control panel experience.

Search-ready service areas

Targeted support areas visitors actually search for.

These sections make it clearer that Tower.gr can help with WordPress support, email migration, DNS administration and everyday small-business technical support without turning the page into a generic hosting catalog.

WordPress support and maintenance

Operational support for business WordPress websites that need updates, plugin review, issue handling and general upkeep.

  • WordPress troubleshooting for broken updates or plugin conflicts
  • Routine maintenance and update planning for production sites
  • Practical support for small-business websites that need continuity

Email migration and mail-flow support

Migration help for business email moves, mailbox cutovers and DNS changes around MX, SPF, DKIM and DMARC.

  • Mailbox migration planning and cutover support
  • MX and mail-authentication record updates
  • Post-migration checks for delivery, aliases and user access

DNS management for business services

DNS updates for websites, mail routing, reverse proxies, cloud workloads and day-to-day provider changes.

  • Zone edits for websites, mail providers and cloud services
  • Propagation checks and rollback awareness for critical changes
  • Support when providers, hosting or domain settings need to move together

Small-business technical support

A general technical support layer for the recurring tasks that appear around websites, domains, cloud hosting and business email.

  • Direct support path for day-to-day requests
  • Practical coordination across providers and platforms
  • One smaller partner instead of several disconnected support queues

Managed IT FAQ

Common questions before handing technical operations to a smaller provider.

A concise FAQ helps visitors understand response model, scope and fit before they get in touch.

Is Tower.gr a fit for a small business without in-house IT?

Yes. The service model is designed for small teams that need one practical technical partner for domains, hosting, WordPress, mail flow and recurring support work.

Can you take over an existing website or mail setup?

Yes. Existing domains, DNS zones, WordPress sites, VPS servers and Google Workspace environments can be reviewed and then supported as part of an ongoing service relationship or a specific project.

Do you handle one-off fixes as well as recurring support?

Yes. Some requests are project-based, such as a migration or DNS cleanup, while others turn into a recurring support relationship for day-to-day technical administration.

Can support cover both business email and websites together?

Yes. That is one of the strengths of the service model. DNS, website hosting, WordPress, mail routing and user-facing issues can be handled together instead of being split across vendors.

Need technical help?

Send one structured request instead of chasing multiple support paths.

Use the request page to send a managed IT, WordPress, email or general support request with the key details already organized.